TERNO DATA DELETION INSTRUCTIONS

Effective Date: 15 July 2026

How to Request Deletion of Your Data

Terno is a booking platform used by independent salons and barbershops ("Merchants"). Depending on who you are, here's how to have your personal data deleted.

If you are a Customer of a Terno-powered business

If you've booked an appointment with a salon or barbershop that uses Terno, that business is generally the data controller for your booking information (see our Privacy Policy, Section 12).

  1. Contact the business directly. Merchants can delete a specific client's records from their own Terno dashboard, and are best placed to action your request quickly.
  2. Or contact Terno directly. Email privacy@terno.io with your name, phone number or email used for the booking, and the name of the business you booked with. We will log the request, notify the relevant Merchant, and confirm once it's processed.

We process deletion requests within 30 days, in line with GDPR Article 17 and the DIFC Data Protection Law.

If you are a Merchant (business owner or staff)

To delete your own Terno account and business data:

  1. Email privacy@terno.io from your account's registered email address, or
  2. Contact support through the Platform.

Note: some records (transaction and tax records, for example) may be retained for longer where required by law, even after account deletion — see our Privacy Policy, Section 9 (Data Retention).

What gets deleted

Once a request is verified, we delete the personal data associated with it — contact details, booking history, and message content — except where we're legally required to retain specific records (such as financial transaction records for tax purposes). Backups containing the deleted data are purged within 90 days.

Questions

Contact us at privacy@terno.io for anything related to your data, including deletion, access, or correction requests.

This page should be read together with our Privacy Policy and Terms of Service.